Billing Practices
Customer service
Discounts and Special Offers
Turnaround Time

Had a problem with their price lock guarantee . Price was $8 more the day of delivery.

I was on the phone on hold for 27 minutes. When I finally got a person issue wasn't resolved. I talked to a manager he ended up making it my fault. I stopped being a Schwans customer.

I also tried the e- mail they respond with a generic response that didn't even come close to my question. That was my fault too. I sent a copy of the e- mail to Greg to check out. His response " that's what it said" like I can't read .

Here is a company that has to outsource their customer service and loose customers.

Don't push your wonderful driver Scott to take care of your company's poor customer service. Shame on you!

Product or Service Mentioned: Schwans Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I liked: Food is very good if it arrives.

I didn't like: Customer service or delivery.

Company wrote 0 private or public responses to the review from Jun 17, 2016.
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