I have been a customer for 6+ years with no problems. In 2015 they pushed the on-line ordering by doubling the delivery fee for "at the door" orders.
Fine, I can understand the advantages of pre-ordering. The problem is that their system apparently doesn't work very well. In the last 6 months I have not received my order on the scheduled delivery date on multiple occasions. I call customer service who tells me that someone will be in touch to fix this but no one ever calls.
Instead the "system" changes my delivery to the next regular date which is 2 weeks out. One order got missed twice making it over a month before my order was delivered. My driver is a nice guy and apologizes but it keeps happening.
I'm sure I'm not the only one and that he is losing sales. I'll be surprised if this company survives.
Product or Service Mentioned: Schwans Delivery Service.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I liked: Food is very good if it arrives.
I didn't like: Service.