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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Turnaround Time
Value for money
1 comment

I had never heard of Schwans until I got a coupon for $25 off your first order in something I ordered in the mail. I was very excited about the service and placed a large order for a family gathering.

They would not accept the coupon. I talked to a live chat person but they cut me off when they couldn't answer my questions. I sent an email. No response.

I went ahead and ordered without the coupon as I was having a family gathering. They changed the delivery time to the next day and left me scrambling for food to feed my company. I canceled the order.

$25 was more important than honoring their word and more important than customer satisfaction. I don't want to do business with a company like that.

Review about: Schwans Delivery Service.

Reason of review: Poor customer service.

Monetary Loss: $25.

Preferred solution: Let the company propose a solution.

I didn't like: Lack of good customer service.

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I'd be afraid to eat anything from that nasty old Schwan's truck that drives around here.

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