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I had never heard of Schwans until I got a coupon for $25 off your first order in something I ordered in the mail.I was very excited about the service and placed a large order for a family gathering.

They would not accept the coupon. I talked to a live chat person but they cut me off when they couldn't answer my questions. I sent an email. No response.

I went ahead and ordered without the coupon as I was having a family gathering. They changed the delivery time to the next day and left me scrambling for food to feed my company. I canceled the order.

$25 was more important than honoring their word and more important than customer satisfaction.I don't want to do business with a company like that.

Review about: Schwans Delivery Service.

Reason of review: Poor customer service.

Monetary Loss: $25.

Preferred solution: Let the company propose a solution.

I didn't like: Lack of good customer service.

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Anonymous
#1389349

I'd be afraid to eat anything from that nasty old Schwan's truck that drives around here.

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