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2.6

We love your products, but our delivery person is always late, we changed our time from evening to morning to help us and her. Never had problems with our other drivers. Meant cancel service.

Reason of review: Order processing issue.

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Guest

Very sorry for your experience - please! Take a moment and reach out to our company again and give us a chance to correct, you also have the right to call or email our company and request a specific time frame- as long as we can make it work at all- we will do this to make it right with you- the last thing we want to do is frustrate you and lose you as a customer. We are working hard and making many changes to get things corrected for the whole experience.

Guest

I work for Schwan's. I'm almost certain your driver isn't being late on purpose.

Many times Schwan's schedules too many stops in the allotted time. For example, I recently ran a route that started at 11am (that's the earliest I was allowed to leave) and I was expected to drive 45 minutes until I got to my first stop at 11:45, then I was expected to get to 39 additional stops by 2pm.

That isn't physically possible. Please keep that situation in mind.

Guest
reply icon Replying to comment of Guest-1302425

And I am also a driver/RSR and that should have been discussed with your Area Manager- you are not set up to fail- give me a break!

There are many changes taking place right now to get us to the next level and sometimes too many stops will be set in place.

It that can be discussed before you leave and a game plan come up with.

I find your situation a little unbelievable as the routes are looked at daily and changes made as needed.

Did you speak to your manager? Work out something to fix next trip!!

Guest
reply icon Replying to comment of Guest-1310297

As an employee of Schwan's I would have to agree with Bryan. I have a similar situation where I don't get to my first stops until almost noon and can't possibly get to everyone by 2.

They don't factor in enough time for group stops and it's ridiculously hard to get them to make manifest changes.

I've had a couple instances where customers have passed away and they still won't remove them for several months. Then as new customers start to be added to the route it becomes way too clustered.

Guest
reply icon Replying to comment of Guest-1310297

You find my situation unbelievable? You're funny.

It's true. It's situations like that, that make us have a 70% turnover rate. Do you think I didn't address this right away? Yes, I did.

I was told "do your best" I also discussed time window changes with my customers to get the sequence out of the red and made notes, it took over 5 trips before the changes took hold.

Get real. I love my job but get very frustrated when my hands are tied at providing world class service to my customers

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