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They delivered here Friday and left an item not ordered, and did not deliver the item had actually ordered. Called as soon as noticed mistake. Woman answering said it would be taken care of. The entire afternoon passed and a late response from the person who was...
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#1064738
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I didn't say anything because the first time I never noticed that he did and he talked to me. his mouth was full so didn't have much time for me. I just feel that working with food it kind of turned me off knowing he was going to have to put a plug in or take it out...
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4.8
Crete, Nebraska
I liked
  • All of the food products
#1064617
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Placed my 1st order with Schwans on June 7, 2017 for delivery on Saturday, Jun3 10th. No show. Looked online and it showed delivery for 17th between 5-8:00. Went online to see now delivery is scheduled for June 19th 5-8:00. Called and was told not sure how that...
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2.0
#1063715
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Schwans - The time of deliveries don't work for me

Schwans
#1072824
The representative said she cannot help me with a direct contact number to driver and Dubuque I Iowa the time I chose I believe I will be at work cuz if not I do not want them to leave the food outside but who do I contact if I'm not at home at that time
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Schwans - Hash browns

Schwans
#1069257
Found piece of plastic shredded up in Schwan's hash Brown's
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Schwans - I need my order cancelled until further notice.

Schwans
#1064049
4.6
Details
I want my delivery cancel until further notice.for the address on file is 6 halday rd in Greenville pa 16125.here is my number contract me at 724 810 2007.
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website

Schwans - Never received what we played for

Schwans
#1062228
1.0
Details
Ordered $68 worth of food. Never got it. SCAM SVAM SCAM
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
I have tried to contact you guys over and over several times to have a truck come out to my house so I can order my address is 322 Roberto Street in Modesto California 95351 my phone number is 209 214 3855 can you please call and schedule appointment preferably today...
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Anonymous
Anonymous

Call 888 724 9267, go online to Schwans.com or download their mobile app for all platforms then you can get someone to come out to your address. Not sure who you were calling...

3.6
#1061524
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Someone created an account under my name with my stolen debit card, which I didn't know about. After the card was cancelled, a Schwans driver showed up and said someone had gifted me an order but the card didn't go through. I was confused and assumed that my mom had...
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Anonymous
Anonymous

Call 507 537 8609 and she can help with this issue

h.kitchener
h.kitchener

Now you know the dangers of using a debit card---for anything. Best to cancel it out and use only a credit card if you must use a card or cash or checks. In your case, disput...

1.0
#1061467
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Resolved

I found a coupon for a first time customer of 50% off total order. When I went to check out I noticed they only took $50 off plus a few dollars from some sales. When I contacted customer service they explained that $50 was taken off. Obviously I know that! So I told...
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Anonymous
Wen

As of June 16th the issue has been resolved. Katie from corporate called and took care of me the way customer service should have. Turns out I'm not the only one that read the...

Anonymous
Anonymous

Order was already loaded for the day and can't be cancelled until the salesperson comes in for the night. Coupon clearly states 50% off up to $50. Try again, you'll be happy...

4.0
I didn't like
  • Bad customer support half the time
  • Customer service
#1061111
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They are awful! I ordered a few things that were to be delivered in a window between 11:00 AM and 2:00 PM the following week. At 3:00 PM, they still weren't there. I called and spoke to someone who assured me that they would be there shortly and the driver "was in the...
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Anonymous
Anonymous

I would rather them not call the driver, as he is "driving". Sounds unsafe to me.

1.8
#1058402
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Guy by the name joshua james bush goes by nickname jj that works out of titusville area is in jail for pfa violations and he goes door to door and works period for your company shows that you all dont care if you put people at risk with him or not. Money is your...
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#1058358
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I had made the order online, and it was delivered two days later, as normal. When I received my GOODS, I noticed that one pint of ice cream appeared to had been TAMPERED with like someone had been snacking on it. It seemed it had been previously opened, the lid, and...
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Anonymous
Anonymous

Way to go, accusing the driver of eating your ice cream. The adult thing to do would be to contact Schwans and ask for a replacement, instead of making up wild stories on a p...

3.8
#1056095
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I have been a loyal customer for many years. I have had over half dozen or more different delivery persons over the course of those years. They seem to be getting worse as far as customer service both in delivery and by phone. Recently, I placed my order knowing that...
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1.0
I didn't like
  • Lack of delivery
  • Runaround
  • How they treat their driver and now their long term customes
#1055813
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