Schwans - Horrible Service!!!
My first ever order, everything I need to host Christmas, and they forgot to deliver half my order! They say someone will get back to me next week, 4-5 days from now, AFTER Christmas. In the meantime they’re keeping my money AND my order, and I have nothing to serve for Christmas! Will NEVER shop with them again, will NEVER recommend. They are thieves and liars!!
I purchased a gift card for my Nana for Christmas on Dec 12th. I called on the 18th stating that I had not received it yet as I figured 6 days would be long enough and was told to wait until the 20th as it can take a week to receive. When I called back on the 21st and...Read more
I didn't like
- Terrible customer service
Schwans - Great food. But customer service sucks.
Doubled billed no one calls back. But you will take the money out of my checking account. Worst customer service ever. We canceled our account
I was told TWICE (via phone and via chat) that I could have an ordered delivered via Schwans truck to another address as a gift for a family. Scheduled delivery to my friend (confirmed date by THEIR address) truck pulls in driveway and LEAVES without knocking. Called...Read more
I didn't like
Schwans horrible customer service.. First and last time.
I am a first time customer. However this is my first and last time I will ever deal with Schwans their customer service was horrible they were extremely rude on the phone. I got so frustrated I asked to cancel my order all together and I was told no i could not cancel. So i didnt receive my food after they charged my debit card. This is unacceptable!!!!
Items to be delivered at2-5 pm. Went out at 1:30 and plowed. Streets were already bare. Waited outside in the cold garage till 5 pm and no show. Came in and called and was told driver was on his way. Waited, Waited, waited until 7 pm and no one showed with my order....Read more
I contacted Customer Service twice. The first person said the driver was really backed but could not tell me why. The second person said that the driver had 4 more deliveries before me. That was an hour and a half ago. Now we have no dinner. I'm very disappointed that...Read more
I have bought Bomb Pops from Swans for years but now we can't have them because someone put someone's friend or family member who is UNQUALIFIED to run a popsicle stand literally. They took them away stating that the red die was dangerous and toxic. Now this is where...Read more
I’m very upset with my thanksgiving order not being complete when delivered and left at the door today. Plus no receipt in the bag. This order was made 2 weeks ago and there is no excuse for Schwan omitting the turkey Breast from the order just 1 day before...Read more
Schwans - Told delivery date when placed order rep said 3 weeks
Yes and still out 3 weeks delivery my area 2 days away no way will cancel am handicapped cant wait that long.very bad customer service
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