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I have been placing consistent orders each month with Schwans and from the beginning, it's been a hard process. Our first order was delivered late and to my neighbor. Shorty after that we placed another order which we were overcharged and our "rewards" points didn't...
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2.0
#1081916
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Schwan messed up delivery of our order three times. They missed the first shot and pushed the next date out over a week. They, finally, got an order delivered, now they've missed the delivery twice. To be fair, they did try to deliver, but it was to our unattached...
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2.9
I didn't like
  • Repeated non delivery and delivery dates pushed back
#1078890
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went grocery shopping instead 7/22/2017 stayed home all day waiting when I could have been shopping for some thing else at walmart instead of7/21/2017 waiting for him or her to show up! I live in lake park mn we did not have any no trouble with her till she broke knee...
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1.0
I didn't like
  • Lack of delivery
  • Delivery practices
#1077815
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Schwans - They keep changing the route drivers.

Schwans
#1097887
It seems like about every 6 to 8 months I see a new driver on our route. When I finally get around to putting their number in my phone, they send a new driver. I am getting tired of it. I have a hard time remembering names as it is.
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Schwans - Want ice cream

Schwans
#1097863
Tried to call and didn't get a answer
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Schwans - Damaged products

Schwans
#1097852
1.0
Details
Ordered mashed califlower not only was the box destroyed the product itself was open. I had to run to catch the truck to exchange it. I saw them check the first product and give it to me. They had to have seen it. Cause the whole box was destroyed. The choclate push ups box was ruined as was the pumpkin spice praline container. I've been a loyal customer for over 11 years.
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Product or Service Quality
Reliability

Schwans - Non delivery

Schwans
#1095760
1.0
Details
Called right at 11. Turns out the website is a lie. No one at Pullman branch on Saturday. Order was to be there by 2 yesterday. Mistakes happen but not 3 times in as many orders. I am done with this poorly ran service. Horrible!
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
Ordered the Turkey and Mashed Potatoes, said it serves 4 people. Totally embarrassing. My husband could have eaten this by himself as a t.v. dinner. Adding additional sides, this feeds 2 people. Had guests from out of town and cooked this, super embarrassing as...
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2.3
#1077225
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Within a few months the company decided to screw their existing customers. I was very happy with the day of the week and very very happy with my delivery guy (Larry). Out of no where the company decided to change my delivery day and tell me if I was not happy with that...
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4.4
#1076565
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Schwans does not honor their coupons
I had never heard of Schwans until I got a coupon for $25 off your first order in something I ordered in the mail. I was very excited about the service and placed a large order for a family gathering. They would not accept the coupon. I talked to a live chat person but...
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Anonymous
Anonymous

I'd be afraid to eat anything from that nasty old Schwan's truck that drives around here.

1.5
I didn't like
  • Lack of good customer service
#1076442
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I have to open the box 2 or 3 times-- I couldn't figure out how to do it the 1st time When I thought I had the front flap open., you couldn't raise the sides---on the 3rd time, I finally found the clear plastic sealer on each of the sides---then I couldn't pull or peel...
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Anonymous
Foodeater

I do know items are very over priced. Been awhile since I've ordered because of prices. Never any deals either

#1072091
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We met our new driver Tyler Eisenhauer a young kid going to college soon!You should commend him some how?What a great kid!!I got to know him well throughout this summer,. He is very kind and considerate and deserves the upmost respect from your business!!!It his people...
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Malone, New York
#1070838
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Boyfriend ran across street to buy rocky road sundae cone. The price said 11.99 the driver told him the total was 16.00 total. This happened at 5:30p.m. 7/6/17, in Pukwana SD. The number on the box says #019. The driver claims the price was for delivery but he didn't...
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Anonymous
Curious George

does the swan driver charge 4$ if you buy 1 item or 100 items

Anonymous
Anne

If you order directly from the driver, and that order is under $49.99, you will be charged a $3.99 delivery fee. There are no exceptions. I am not an employee but have been ...

1.1
Pukwana, South Dakota
#1070770
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Can't trust John the Driver for Schwans delivery.
On July 3, 2017 the driver for my route, John has delivered to my door on 3 occasions products(food) that had visible pin holes in the frozen foods. On one occasion they was a partial that appeared to be human skin mixed in the meal these issues has happen 4 time as of...
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3.5
I liked
  • Products available to seniors unable to got out
  • All of your products and they are reasonably priced
#1069970
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