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The Delivery Charge more than doubled while the price of fuel has been plummeting. Over the last 5 years Schwan's Home Service has changed the pay scale of the RSR's 4 times, each time resulting in a reduction of pay. Over the last 5 years Schwan's home service has...
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Company wrote 0 public responses to the review from Apr 28, 2016.
1.3
#837921
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My last delivery date my Schwan's representative was late but they had a good reason to be. I was to get another delivery tonight and my page on the website said it was to be delivered between 5-8 PM. Well it was after 9 PM when I spoke with a live representative...
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Company wrote 0 private or public responses to the review from Nov 05.
2.5
I liked
  • We love our schwanns driver
I didn't like
  • Customer service and delivery
#1394678
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Schwans - To deliver to my home

Wanted to come a new customer
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Nov 28.
#1409715
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I have been buying from Schwans for over 20 years. I buy in bulk. Lately, I have noticed there are not expiration dates on ice cream, etc. I have been tasting some very old ice cream, all crystals. Especially the vanilla ice cream in the 1 1/2 gal sizes. I need an...
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Company wrote 0 private or public responses to the review from Nov 04.
3.8
#1394121
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Schwans - Job recruiter complaint
Schwans - Job recruiter complaint
Howard Handley ( eastern division recruiter) sent these emails after I applied for the job twice and as you see it says email him to give him a date time and number to reach him. So needless to say I told him both times and I yet heard nothing back. The first time I...
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Company wrote 0 private or public responses to the review from Aug 01.
#1318693
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Over and over again I’m told there is a note on my account for driver to go to garage for order and check by freezer. Every single time new driver (which seems often) they go to front door. So nothing gets delivered. Have called countless times and they say note is in...
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Company wrote 0 private or public responses to the review from Oct 16.
Anonymous
Daniel

Had a similar issue. Driver failed to lookup delivery instructions before arrival. It seems their system makes it more difficult than necessary.

#1382929
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After buying from Schwan, I checked my account to find I had been debited twice for my purchase. On, July 4, 2018 and July 5. When I brought it to their attention, they said they were aware of the issue and were working on the matter, as several custimers were debited...
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Company wrote 0 private or public responses to the review from Jul 09.
Bookcrazy
Bookcrazy

Anytime something like this happens, NEVER call the store/vendor. Go straight to you bank and dispute it. Two identical charges on the same day is not the norm and they will l...

Anonymous
Bredee29

The same thing happened to me on July 7th. I called them 3 times with one person assuring me that my money would be back in my account in 2-3 days. I'm disabled and on a fixed...

2.3
#1299340
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They sent coupon after last order. I tried to use it and site said it was invalid. Did chat with customer service. They said I'd already used that coupon. How? Just got it after last order! Customer service rep said wait a minute and then asked for credit card info....
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Company wrote 0 private or public responses to the review from Oct 03.
I didn't like
  • Terrible customer service
#1372477
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Schwans - I found dead bugs

And a fingernail in my chicken.
Company wrote 0 public responses to the review from Oct 23.
#1387520
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Schwans - Customer Service and Delivery
I received an order on 7/16/18 that had an error in my pizza's I was promised by customer care members I would get by 7/24/18. I was then informed I was pushed back to 8/7/18 from 11-2pm. It is now 4pm CST. I still don't have it. I called and all I was told was I will...
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Company wrote 0 private or public responses to the review from Aug 07.
2.4
I didn't like
  • Lack of delivery
  • Customer service and delivery
#1323740
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