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The Delivery Charge more than doubled while the price of fuel has been plummeting. Over the last 5 years Schwan's Home Service has changed the pay scale of the RSR's 4 times, each time resulting in a reduction of pay. Over the last 5 years Schwan's home service has...
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1.3
#837921
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Schwans - Job recruiter complaint
Schwans - Job recruiter complaint
Howard Handley ( eastern division recruiter) sent these emails after I applied for the job twice and as you see it says email him to give him a date time and number to reach him. So needless to say I told him both times and I yet heard nothing back. The first time I...
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#1318693
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After buying from Schwan, I checked my account to find I had been debited twice for my purchase. On, July 4, 2018 and July 5. When I brought it to their attention, they said they were aware of the issue and were working on the matter, as several custimers were debited...
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Bookcrazy
Bookcrazy

Anytime something like this happens, NEVER call the store/vendor. Go straight to you bank and dispute it. Two identical charges on the same day is not the norm and they will l...

Anonymous
Bredee29

The same thing happened to me on July 7th. I called them 3 times with one person assuring me that my money would be back in my account in 2-3 days. I'm disabled and on a fixed...

2.3
#1299340
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Schwans - Customer Service and Delivery
I received an order on 7/16/18 that had an error in my pizza's I was promised by customer care members I would get by 7/24/18. I was then informed I was pushed back to 8/7/18 from 11-2pm. It is now 4pm CST. I still don't have it. I called and all I was told was I will...
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2.4
I didn't like
  • Lack of delivery
  • Customer service and delivery
#1323740
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I ordered at the end of June. My items were never delivered. First time in 30+ years. Two weeks later, still no delivery. After calling, was finally advised items would be delivered Tuesday, August 7. I called twice that day to see about what time I could expect...
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1.6
#1324394
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I am a REGULAR, LONG-TIME customer. I had an order that was supposed to be delivered YESTERDAY (6-19-18). I waited for FOUR hours (their 3 hour window, plus 1/2 hour before and after), the order NEVER came. I called and was told that it had been rescheduled for the...
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Anonymous
Barb schley

I placed an order on June 3. THREE weeks in a row someone has had to wait. Schwans has not showed up! I’ve call as well and still no order. No one can tell my why either. And ...

ImpassionedRockhopperPenguin
ImpassionedRockhopperPenguin

I did NOT give a rating of 3 stars!!! I gave a rating of ONE star!

2.8
I didn't like
  • Waiting 7 and a half hours and not getting my order
#1284548
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Schwans driver shows up, I ask about purchasing a box of ice cream. The driver said he had to charge a $3.99 delivery charge. I said, that he showed up, I didn't call, He insisted this was company policy. I understand that he's not to blame, still , he was there...
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Anonymous
Noone

It's bc they don't care or have any business sense,they don't care about you or the employees

2.7
#1307722
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My family and friends have been getting Swans delivered for years. This last couple times I purchased, I had the rudest driver, I will not buy Swans again through this driver. LET ME KNOW WHEN YOU GET A NEW DRIVER AND I WILL BUY FOOD AGAIN. Also have a friend that...
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Anonymous
Georgia Johnson

I will not order from schwans any more. I had to call 5 times before I could my receipt from my last order. I had opted to not get receipts. I did not opt out. On one call, Th...

#1352521
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Schwans - Watch your credit card statements

They charged my account 3 times for my last order. It’s been 1 1/2 months and I have yet to be refunded! I’ve called 5 times and every time I’m told I’ll receive a call from the refund department within 1 business day! Here I sit no refund no call! I’ll NEVER buy another thing from them!
1.3
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1329265
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Contact Schwans

Mailing Address:
Schwan's Home Service, Inc.
C/O Customer Service 115 West College Drive
Marshall, MN 56258
Phone:
(888) 724-9267
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The delivery driver stated he had come to deliver and never even showed. I was home the entire time. I've had issues with the products being freezer burned and complained and have had numerous issues with the management and delivery. I have had an entire order I placed...
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1.2
#1317704
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