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The Schwan's driver had trouble reading my card so he "called it in". After paying for and receiving my order I was contacted a day later by the driver. He didn't think the payment had gone through and wanted my card number again. Obviously I refused and was contacted...
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1.5
#1172533
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I was a customer and employee of Schwans Home Service. I had a manager ride with me and tell me that “ I was being too openly *** at work “ as I was in tears I asked him I am I not suppose to be my self at work ? When the issue was brought up to another manger he...
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#1168029
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If you order online then there would be, at very most, a $1.75 delivery charge and that is if your order is under $49.99. For online orders over $49.99 there is no delivery charge. If you figured the gas to go to the store plus your time and effort, the $1.75 is a good...
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4.8
I liked
  • I think it is a great service
#1157854
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Schwans - Need delivery

Schwans
#1169459
Need a number to contact them
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Schwans - Never

Schwans
#1167987
Scschwans used to be a good company. Now i order 400 aww month worth of stuff and they never show up. How do they stay in business.
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Schwans - Screwed up order

Schwans
#1167296
3.4
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Ever since we had this new delivery person our order has been screwed up the guy wrote the Wong date and comes at a time I can’t be there for and we called them and they didn’t care!
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Schwans - Didn't deliver when scheduled

Schwans
#1158822
1.4
Details
Was told my order would be delivered between 2:00-5:00. Delivery truck never showed and they rescheduled my delivery for two weeks out. Two weeks!
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Advertised vs Delivered
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Discounts and Special Offers
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Product or Service Quality
Reliability
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Value for money
Website
I purchased a gift card for my Nana for Christmas on Dec 12th. I called on the 18th stating that I had not received it yet as I figured 6 days would be long enough and was told to wait until the 20th as it can take a week to receive. When I called back on the 21st and...
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I didn't like
  • Terrible customer service
#1153167
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I was told TWICE (via phone and via chat) that I could have an ordered delivered via Schwans truck to another address as a gift for a family. Scheduled delivery to my friend (confirmed date by THEIR address) truck pulls in driveway and LEAVES without knocking. Called...
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2.2
I didn't like
  • Service
#1147410
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Items to be delivered at2-5 pm. Went out at 1:30 and plowed. Streets were already bare. Waited outside in the cold garage till 5 pm and no show. Came in and called and was told driver was on his way. Waited, Waited, waited until 7 pm and no one showed with my order....
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Anonymous
William

Verbally cancelling an order while some poor schlep working for Schwans sits in your driveway after dealing with who knows what is unconscionable.How do you know anything abou...

3.7
I didn't like
  • Delivery
#1144750
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I contacted Customer Service twice. The first person said the driver was really backed but could not tell me why. The second person said that the driver had 4 more deliveries before me. That was an hour and a half ago. Now we have no dinner. I'm very disappointed that...
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4.8
I liked
  • Certain things i order all the time
I didn't like
  • Management and price increases
#1139428
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I have bought Bomb Pops from Swans for years but now we can't have them because someone put someone's friend or family member who is UNQUALIFIED to run a popsicle stand literally. They took them away stating that the red die was dangerous and toxic. Now this is where...
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Anonymous
Anonymous

We had a Schwan deliver person whom had been with us for at least 18 or 19 years maybe more. His name was John. We had grown to trust him and were able to communicate with h...

4.5
#1136734
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I’m very upset with my thanksgiving order not being complete when delivered and left at the door today. Plus no receipt in the bag. This order was made 2 weeks ago and there is no excuse for Schwan omitting the turkey Breast from the order just 1 day before...
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#1135390
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I placed an order with Schwann's and paid by a tender that their website said they would honor. Because I stay in a motel and the amount was large and payment method was by check he wouldn't leave the food. If they state on the website that payment method can be by...
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2.1
#1131346
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