My first order from Schwans will be my last!I tried out their products not because of convenience but because it sounded interesting.
I received a box of pork egg rolls that had frozen patches of mildew in the box. I called the company the next morning and no one cared! How can you sell food and deliver a box of mildew and not be concerned? One rep actually told me he was "trying to be patient with me".
What the heck? You brought a product to my door that was dangerous and poison. I finally got someone who apologized and offered me a refund. Initially they offered me a credit.
Why would I want a credit if my first experience was so awful It took 4-5 phone calls and one hour of hassling to resolve this issue. Costco and Sam's club are both 10 mins away from me.
Schwan's is an unnecessary, poisonous luxury.
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