Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Turnaround Time
Value for money
Poster decreased review rating.

Update by user Nov 30, 2017

the driver showed up very late but i get the feeling that he was not notified as his text read that my order 'just showed up' at the end of his route. i am in no way blaming my driver but i'm still upset as to how customer service handled my calls.

Original review posted by user Nov 29, 2017

I contacted Customer Service twice. The first person said the driver was really backed but could not tell me why.

The second person said that the driver had 4 more deliveries before me. That was an hour and a half ago. Now we have no dinner. I'm very disappointed that a courtesy call or text could not be made to inform us of the delay.

The delivery is usually always made by one. I usually come home at at 4 and the delivery is already here.

It is now 6:45pm and he's still not here. I am a long time customer and deserve at least a phone call.

Product or Service Mentioned: Schwans Delivery Service.

Reason of review: Problem with delivery.

Monetary Loss: $100.

Preferred solution: Let the company propose a solution.

I liked: Certain things i order all the time.

I didn't like: Management and price increases.

Company wrote 0 private or public responses to the review from Nov 29, 2017.
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

You May Also Like