Ordered delivered and charge to credit card on 1/4/17. Following night received alert on phone 1/5/17 a second charge for same amount.

Called Schwans, was told can not speak to billing dept and a email will be sent to billing. It would take 5 to 7 days for billing to call me back about over charge.. Called next day and again asked to speak to billing, was told cannot speak to billing on credit card and email would be sent. This time told it takes 24 to 48 hrs for billing to read email and then they would contact me.

So this is 3rd time having trouble with billing.

Done with Schwans. Never ordering again.

Product or Service Mentioned: Schwans Customer Care.

Reason of review: Problems with payment.

Monetary Loss: $49.

Preferred solution: Full refund.

I liked: Products, Food is good.

I didn't like: Customer service runaround.

Company wrote 0 private or public responses to the review from Jan 06, 2017.
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Morriston, Florida, United States #1267867

Thanks for helping to get this issue solved. I have been credited.

Too bad it wasn't done when I called about the issue.

Shortly after my filling out a complaint on your site I received a call from Schwans and the issue was taken care of. Great Site

Beaverton, Oregon, United States #1267351

Have you tried Blue Apron?? Really good food delivery company!

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