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2.8
Updated by user Oct 15, 2015

Still not sure what is going on. A man in a pick up truck showed up and made the delivery late afternoon.

Was told that original driver out, not sure when he's coming back. I still haven't heard back from Schwan, so while I have the food, I'm not entirely sure the delivery situation is rectified.

Original review posted by user Oct 14, 2015

Started with Schwan early this summer. Everything seemed to be going pretty well until I got a message in September stating that instead of weekly delivery it would switch to bi-weekly.

Ok so that required a little more planning on my part. Well I placed an order on 9/28/15 that should have gone out by 10/6/15 at the latest, however I get an email telling me that it won't be delivered until 10/13/15. It's suppose to arrive between 11-1, I get an email at 2:00 telling me that it won't be delivered until 10/27/15!! Outrageous!!

A month after my order was placed!! I've been on the phone to customer service twice and they keep telling me that's the next available date and that they will get the regional manager to call me.

Still haven't heard from them. Think we're finished with Schwan!!

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

Schwans Pros: Good food delivered at reasonable price.

Location: Lunenburg, Vermont

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Guest

You won't see the original driver again. That's how it works.

He will be long gone. It's happening everywhere.

Guest
reply icon Replying to comment of Guest-1062752

That's the feeling I get. My delivery date keeps changing, even after this last fiasco.

It's ridiculous! I'm starting to think this was just a summer job for the previous driver!

Guest

The very same thing happened to me.. I'm done..

It could be a good service. Poor management..

Guest

Sorry to hear. I'm a former RSR.

The company is in a constant chaos due mostly their extreme turnover. People quit all the time. Many don't even tell the company they quit. They just stop showing up.

Schwans is an extremely poor company to work for.

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