Schwans - Delayed deliveries.
The first time I ordered I was asked to pick a delivery date no sooner than a week away. I did, waited a week.
Early on the day of the scheduled delivery I got an e-mail telling me it was re-scheduled by them until the next week. Ok-new customer I assumed was the problem. I put in my 2nd order and picked my delivery date a week away-today. At the last minute of the scheduled delivery it was changed AGAIN BY THEM until next week.
A customer service representative asked me "DO you know how many people complain about the bad delivery?" I cancelled and am done with this poorly managed "convenient" company.
Reason of review: Order processing issue.
Schwans Pros: Food is very good if it arrives.
Schwans Cons: Delivery practices.
Location: Millville, New Jersey
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Comments
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You can blame the East Area Vice President of Schwan's for the terrible service. He has single handedly destroyed the morale of the depot management with his asinine daily conference calls and intimidation.