Schwans Phone Numbers and Emails

Toll-Free Number:

  • (888) 724-9267
    Toll Free


  • (866) 996-1550
    Toll Free

Schwans Email:

Customer Service
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Contact Information

Schwans Website:

Schwans Help Center:

Corporate Office Address:

Cygnus Home Service, LLC dba Schwans Home Delivery
115 West College Dr
Marshall, Minnesota 56258
United States

Other Info (opening hours):


Monday - Thursday: 8 am - 10 pm CT

Friday: 8 am - 7 pm CT

Saturday: 11 am - 7 pm CT

Sunday: 11 am - 10 pm CT

Schwans Customer Service Reviews

2.0 / 5
Catherine A Xjw
Order placed not showing on site

Two customer service people assured me the order was there. The order is showing now in pending & upcoming deliveries. It took 3 days for it to show on my end....

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Jeff W Zoq
Defective first order. Phone system not working. Poor customer service

Defective first order. Phone system not working. Cannot contact you to resolve problem. Poor customer service.

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How Good is Schwans's Customer Service?

Heaven Uio
Heaven Uio
Feels Disappointed | Mar 09, 2023

I was told when I signed up with one of your salesmen a month or so ago that I would get 25% off my first order but when I gave the order to another salesman he said he didn't know anything about that. I called customer service and did not get anywhere with him either.

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Rhyann Yxw
Rhyann Yxw
Feels Satisfied | Nov 11, 2022


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Summary of Schwans Customer Service Calls

03:37 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Schwans?

Shipping and Delivery Question:

  • “Haven't received delivery”
  • “Delivery isses”
  • “Missing item”

Request for Information Question:

  • “Need to talk to a live person”
  • “I need to talk to someone about my account”
  • “Need to talk to a person”

Product/ Service Question:

  • “Order food”
  • “To order food”
  • “Food catalog”

Payments and Charges Question:

  • “Bill”
  • “Unauthorized charge on card”
  • “Overcharged”

Employment Question:

  • “About jobs”
  • “Job interview”
  • “I haven't received my w-2”

Activation/ Cancellation Question:

  • “Need to cancel order”
  • “I have a renewed credit card to report for your records”
  • “Cancel order for today 10/4/2021”

Account Question:

  • “Unable to log in to place order”
  • “Trouble to look into my account”
  • “Help with account”

Cards Question:

  • “To see if you sell gift certificates or cards”
  • “Need to write check today. Card was compromised yesterday”
  • “They are not taking money instead of credit card”

Staff Question:

  • “Missed service”
  • “Wrong service date”
  • “To keep my service active”

Website/ Application Question:

  • “Like the place in order online”
  • “Problem with site & order”
  • “Application status”

Return/ Replace Question:

  • “Returns”
  • “Returning a call back”
  • “I am a returning customer and I need some help to place an order also I need to update my account information thank you I would like to call back thank you so much for your time I would also like a book”

Refund Question:

  • “Still need refund”
  • “Supposed to get refund for fish not delivered”

Other Question:

  • “Catalog”
  • “To make a order”
  • “I don't want anyone to stop I don't need anything at my home no”



The Schwan Food Company is a privately held company. The company was founded in 1952 by Martin Schwan as an ice cream home delivery. Schwan Food Company is headquartered in Marshall, Minnesota. The Schwan Food Company specializes in production, marketing and distribution of more than four hundred kinds of frozen foods. Schwan Food Company sells its products in more than fifty countries all over the world. Schwan's has several corporate divisions that include Schwan's Home Service, Global Consumer Brands, Global Food Service, and Global Supply Chain. The first division provides food directly to home.

Schwans reviews and complaints

Schwans is ranked 24 out of 333 in Food Delivery category

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