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Contact Schwans Customer Service

Schwans Phone Numbers and Emails

Toll-Free Number:

  • (888) 724-9267
    Toll Free
Call customer service

Legal:

  • (866) 996-1550
    Toll Free

Schwans Email:

Customer Service
Send Message
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Schwans Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Schwans Customer Service is rated at 2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    87% phone 13% email
  • The best phone number to call Schwans is 8887249267. 97% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 25% of customers reported contacting a real person successfully.

  • The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.

  • Be prepared for the call as Schwans may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›

How to Contact Schwans Customer Service?

Most Popular Number:

(888) 724-9267
Toll Free
Total calls: 1 229 Issues resolved: 92 Last call: Oct 7, 2025

Schwans customer service phone number is 888 724 9267. Call the customer care support number to get help with different questions about account establishments, problems with bills or rendered services, policies of the company and our user-related spheres. The telephone number is designated to provide customers with assistance in both general and unique issues.
Should you be faced with any legal troubles, call the number 866 996 1550. This line can be less loaded with calls, as it serves to tackle only legal aspects. The response to your issue can be provided in a few minutes or the specialists can request some time to decide on resolving.

Schwan's address is Cygnus Home Service, LLC dba Schwan's Home Delivery, 115 West College Dr Marshall, Minnesota 56258, United States. It can be used as the mailing to reach Schwan's customer service. The period for the response may take several weeks.
The working hours of the corporate office are Monday through Thursday from 8 a.m. to 10 p.m. CT., on Fridays from 8 a.m. to 7 p.m. CT., on Saturdays from 11 a.m. to 7 p.m. CT. and on
Sundays from 11 a.m. to 10 p.m. CT. During the public holidays, the schedule can vary. Managers publish information about changes in business hours on the website.

Schwan’s email address is questions@schwans.com. Clients can send written requests for advice and reports. Letters are processed on the first-come order. The average period for consideration will take 3-5 days. Online chat is not accessible on the site. So sending emails and mail letters are two possible ways to communicate with customer care in a written mode.

PissedConsumer Club

Contact Information

Corporate Office Address:

Cygnus Home Service, LLC dba Schwans Home Delivery
115 West College Dr
Marshall, Minnesota 56258
United States

Other Info (opening hours):

Hours:

Monday - Thursday: 8 am - 10 pm CT

Friday: 8 am - 7 pm CT

Saturday: 11 am - 7 pm CT

Sunday: 11 am - 10 pm CT

More contact details

Schwans Rating Based on 269 Reviews

Rating details

2.5
more details
Customer service
Reliability
Website
Diversity of Products or Services

Rating stats

Rating trend

How Good is Schwans's Customer Service?

Patricia T Nbg
Patricia T Nbg
Feels Disappointed | Aug 08, 2024

Never got to speak with anyone

Read full quote
Jaion Hwd
Jaion Hwd
Feels Disappointed | Jun 17, 2024

I was suppose to receive my order Thursday between 8am and 8 pm. I didn't receive the order Thursday after staying home all day to get my order. I left Friday morning for the weekend, and tried to talk to someone and tell them NOT to bring it Fri., Sat., or Sunday. Of course I couldn't get ahold of anyone, but did leave two messages. As of yet I have received not word from them, but they did send me this survey to fill out. I'm not a happy camper with Schwan's at this moment.

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Patti W Onc
Patti W Onc
Feels Disappointed | Mar 12, 2024

Terrible

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Sharon C Xnk
Sharon C Xnk
Feels Disappointed | Feb 01, 2024

I like schwan but when I get back product I don't like all the *** going thru to get. Satisfaction

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Gervase Vsz
Gervase Vsz
Feels Disappointed | Jan 28, 2024

Can't get through to a customer service representative I'd like to start an account so I can receive awesome products like b4

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Janese Msl
Janese Msl
Feels Satisfied | Jan 11, 2024

I don't like it, have to search for the number. I called and it hung up on me. Needs to be contact numbers where an elderly person can find it on the website without a hassle.
Luckily I forgot the really nice Schwans guy, Glen gave my Mother his number and I called him and he helped with no problem.

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Summary of Schwans Customer Service Calls

1.3K TOTAL
CALLS
03:36 AVG CALL
DURATION
28% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Schwans?

Shipping and Delivery Question:

  • “Delivery”
  • “Need delivery on the 16th of May”
  • “Wanting info for getting home delivery”

Request for Information Question:

  • “Need help with app”
  • “Want to know if you still in business”
  • “Place order”

Product/ Service Question:

  • “Order food”
  • “To order frozen foods”
  • “To order food”

Payments and Charges Question:

  • “Charged for something I never recieved”
  • “I got charged for delivery which I did not order and did not receive.”
  • “Needing receipts”

Employment Question:

  • “W2's”
  • “Jobs”
  • “About jobs”

Account Question:

  • “Blocked from Yelloh app”
  • “I have been blocked from your app and website”
  • “Problem with account”

Activation/ Cancellation Question:

  • “I would like to cancel my service”
  • “Cancel my appointment”
  • “Need to cancel order”

Staff Question:

  • “Your customer service is terrible or should I say nonexistent?”
  • “Horrible service and customer service”
  • “Missed service”

Return/ Replace Question:

  • “To change my delivery address”
  • “Return food”
  • “Returns”

Cards Question:

  • “To see if you sell gift certificates or cards”
  • “Need to write check today. Card was compromised yesterday”
  • “They are not taking money instead of credit card”

Website/ Application Question:

  • “Like the place in order online”
  • “Problem with site & order”
  • “Application status”

Refund Question:

  • “Still need refund”
  • “Supposed to get refund for fish not delivered”

Other Question:

  • “Need”
  • “I like your ice cream with the chocolate at the bottom of the cone and I really need some three five two”
  • “I hate typing”
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