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Summary of Schwans Customer Service Calls

260 TOTAL CALLS
88% SUCCESSFUL CONNECTIONS
03:38 AVG CALL DURATION
12% ISSUES RESOLVED

Customers Contact Schwans to Ask about:

Shipping and Delivery:

  • “Just signed up made an order want to know when the delivery is going to happen”
  • “Need delivery”
  • “I'm trying to see if y'all do delivery in Mississippi”

Payments and Charges:

  • “Double charged our account”
  • “Payment discrepancies”

Cards:

  • “Change of expuration date if credit card”
  • “Schwans pay card”

Product/ Service:

  • “AddAdd to my order and to pay it over the phone”

Staff:

  • “To start service in summerfield fl”

Activation/ Cancellation:

  • “Cancel my appointment”

Employment:

  • “About jobs”

Website/ Application:

  • “Application”

Return/ Replace:

  • “I am a returning customer and I need some help to place an order also I need to update my account information thank you I would like to call back thank you so much for your time I would also like a book”

Account:

  • “I forgot my password and can't get in”

Request for Information:

  • “Question in regards to my order”

Other:

  • “To check on my order”
  • “To see if my is my order is paid for”
  • “Because your Schwann's guy didn't even stop at my house”

About Schwans

Top 5 Schwans Products

Ice Cream, Account, Egg Roll, Burger, Gift Card

Top 5 Likes about Schwans

Veggies, Quality of the food and the variety, Products, Food is very good if it arrives, Food is really good

Top 5 Dislikes about Schwans

Customer service, Lack of delivery, Delivery practices, Customer service or delivery, Runaround

Summary

The Schwan Food Company is a privately held company. The company was founded in 1952 by Martin Schwan as an ice cream home delivery. Schwan Food Company is headquartered in Marshall, Minnesota. The Schwan Food Company specializes in production, marketing and distribution of more than four hundred kinds of frozen foods. Schwan Food Company sells its products in more than fifty countries all over the world. Schwan's has several corporate divisions that include Schwan's Home Service, Global Consumer Brands, Global Food Service, and Global Supply Chain. The first division provides food directly to home.

Schwans reviews and complaints

Schwans is ranked 6 out of 279 in Food Delivery category

Area Served

USA

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Schwans Stats

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Number of Reviews

No reviews for this period.

Number of Comments

No comments for this period.

Number of Calls

No calls for this period.

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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Products and Services Sold by Schwans

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