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I have order schwans for more then 30 years. Had a great deliver man and then he had shoulder surgery last june. never came back after he surgery!! Sad!The service has been awful since then. Schwans kept changing my deliver day for the past month. I have call 3 times...
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Anonymous
Anonymous

I wouldn't eat anything that came from the rusty stinking old Schwan's trucks that we see around here.

#1129405
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I placed an order and got the confirmation of delivery. The delivery date was changed 4 Times. The day it was to be delivered ( between 2-5) we stayed home so we wouldn’t miss the delivery. The delivery was never made. I called Schwans and was told they would check on...
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#1126299
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Schwans - False advertisement #2
Schwans - False advertisement #2
Fire-Roasted Chicken and Vegetables with Teriyaki Sauce item 413 Serves 4, the package clearly states serves three when the catalog and Schwans website both say serves 4. To me that is false advertising and Schwans should fix that, and issue a refund. When people are...
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Anonymous
Anonymous

doing grocery shopping at schwans is not a budget consciuos idea

Anonymous
Anonymous

You have money for ice cream but cry about the other foods being inadequately sized and provided and how broke you are.Sounds like a potential weight problem to me.And a lazy ...

2.3
I liked
  • Icecream is yummy
  • Delivery man
  • Ice cream
I didn't like
  • Prices
#1116162
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Schwans - Horrible Service!!!

Schwans
#1154528
1.0
Details
My first ever order, everything I need to host Christmas, and they forgot to deliver half my order! They say someone will get back to me next week, 4-5 days from now, AFTER Christmas. In the meantime they’re keeping my money AND my order, and I have nothing to serve for Christmas! Will NEVER shop with them again, will NEVER recommend. They are thieves and liars!!
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Schwans - Great food. But customer service sucks.

Schwans
#1150848
1.0
Details
Doubled billed no one calls back. But you will take the money out of my checking account. Worst customer service ever. We canceled our account
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Advertised vs Delivered
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Website

Schwans horrible customer service.. First and last time.

Schwans
#1147076
1.0
Details
I am a first time customer. However this is my first and last time I will ever deal with Schwans their customer service was horrible they were extremely rude on the phone. I got so frustrated I asked to cancel my order all together and I was told no i could not cancel. So i didnt receive my food after they charged my debit card. This is unacceptable!!!!
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Schwans - Told delivery date when placed order rep said 3 weeks

Schwans
#1134709
1.7
Details
Yes and still out 3 weeks delivery my area 2 days away no way will cancel am handicapped cant wait that long.very bad customer service
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Discounts and Special Offers
Diversity of Products or Services
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Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
Schwans - False advertising
Schwans - False advertising
Chicken Lo Mein Skillet Meal #450 Serves 3 23 oz. bag, in the Schwan's catalog and online it clearly states meal for three. This is starting to bother me know. I am on a strict budget, and I purchased this it clearly states serves three, when I made dinner the package...
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2.6
I liked
  • Ice cream is the best
  • Delivery driver
I didn't like
  • Wait time for customer service
  • Consumer affairs support team
#1116153
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Anytime I see a shwans truck I always buy a box of ice cream sandwiches, it's kinda a childhood thing for me. I've been doing this for years! Well just today for the first time I was denied the purchase simply because handing me a box of ice cream sandwiches and...
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#1110556
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I've ordered from Schwan's for years. I like their products and even though they're kind of high I feel the quality is there. I usually order over $50 at a time and order online when I know I'll be home on the delivery date. Being retired though we're not on a set...
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Anonymous
Gladys Gilbert

Terrible customer service! Schwans would rather lose a good customer than correct their mistakes & I don't appreciate their run around. The driver lied to me about receiving a...

5.0
I didn't like
  • Delivery fee too high
#1110506
Reply to reviews
Received emails about orders I didn't place. Had me down for more orders I didn't place. Had items in my cart I didn't place. Placed in wrong credit card numbers to my account. Then dealing with there terrible customer service to erase account was a night mare. They...
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2.5
I didn't like
  • Terrible customer service
#1110321
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After placing an order online, the message received stated that I could expect a contact in a couple days. 3 days later I called Schwan myself and was told that the order should have been on the truck. The lady said she would send a note to have my order placed on...
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2.6
#1109960
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Got a defective pizza. Assumed it was my oven. Bought an oven thermometer and checked oven. It was fine! Schwann would not replace pizza. Only sent a coupon for $4.25. Cost of Pizza $7.00. Do NOT buy there products or services. They do not stand behind their products....
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1.1
I didn't like
  • Terrible customer service
#1109475
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I order the mini pot roast....bad choice! I was going to make Hot beef sandwiches for 3 people, not even close unless you want a half a cup of gravy and a Tablespoon of meat....I have ordered a lot of items, over several years..this was the worst and the last order, we...
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2.4
#1106608
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