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I found a coupon for a first time customer of 50% off total order. When I went to check out I noticed they only took $50 off plus a few dollars from some sales. When I contacted customer service they explained that $50 was taken off. Obviously I know that! So I told...
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Anonymous
Wen

As of June 16th the issue has been resolved. Katie from corporate called and took care of me the way customer service should have. Turns out I'm not the only one that read the...

Anonymous
Anonymous

Order was already loaded for the day and can't be cancelled until the salesperson comes in for the night. Coupon clearly states 50% off up to $50. Try again, you'll be happy...

4.0
I didn't like
  • Customer service
  • Bad customer support half the time
#1061111
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Ordered delivered and charge to credit card on 1/4/17. Following night received alert on phone 1/5/17 a second charge for same amount. Called Schwans, was told can not speak to billing dept and a email will be sent to billing. It would take 5 to 7 days for billing to...
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user80379822
user80379822

Thanks for helping to get this issue solved. I have been credited. Too bad it wasn't done when I called about the issue. Shortly after my filling out a complaint on your site ...

Anonymous
Anonymous

Have you tried Blue Apron?? Really good food delivery company!

I liked
  • Food is good
  • Products
I didn't like
  • Customer service runaround
#986551
Reply to reviews
I used to order before and had their direct delivery and it was great. In the area where I live now, they have to ship through UPS and now I've had several problems w shipments and there is no way to get customer service. I've emailed, called. They keep transferring me...
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#967191
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Resolved

Had a problem with their price lock guarantee . Price was $8 more the day of delivery. I was on the phone on hold for 27 minutes. When I finally got a person issue wasn't resolved. I talked to a manager he ended up making it my fault. I stopped being a Schwans...
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1.0
I liked
  • Food is very good if it arrives
I didn't like
  • Customer service or delivery
#867368
Reply to reviews
This was my first time ordering from Schwans. I placed an order over the phone for next day air. This order was placed before their cutoff time of 9am central for next day air. So they had all day, all morning to get my order together for next day air yet still failed...
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Anonymous
Anonymous

I would quit after that!

1.0
I didn't like
  • Customer service or delivery
  • Misdelivery poor problem resolution
#736536
Reply to reviews
Started with Schwan early this summer. Everything seemed to be going pretty well until I got a message in September stating that instead of weekly delivery it would switch to bi-weekly. Ok so that required a little more planning on my part. Well I placed an order on...
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Anonymous
Anonymous

You won't see the original driver again. That's how it works. He will be long gone. It's happening everywhere.

Anonymous
Anonymous

The very same thing happened to me.. I'm done.. It could be a good service. Poor management..

2.8
Lunenburg, Vermont
I liked
  • Good food delivered at reasonable price
#716146
Reply to reviews
I currently work for Schwan's. I was enthusiastic and cared about my customers in the beginning but you get jerked around by management and have to work insane amounts of hours. Now I just don't give a *** about the customers because I feel so tired and over worked...
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Anonymous
Anonymous

here is how I got fired the new system one Depot manager over to depose my Depot manager got demoted we did not get along he claimed he saw me on my cell phone while driving s...

Anonymous
Anonymous

I have been schwans man in two different decades I'm going to tell all the route drivers right now home service will be done by the middle of next year or the end of next year...

2.8
Kaukauna, Wisconsin
#608763
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