8/2017 I am new to Schwan's , but so far ordering on their website has been easy. They have shown up on the correct delivery date and within the time frame listed on my order. The delivery guy was nice and helpful and the food has been very good. I have needed to make...Read more
I have worked for schwans for almost 30 yrs make very good money around 75000 have good routes that I have worked hard to build and keep customers satisfied with my service . I work 4 days a week usually 10 to 11 hrs per day . New company policy up to 10 hrs a day max...Read more
placed order, was told delivery between 5 pm and 8 pm, showed up at 8:45 pm, two boxes busted open, driver had to have noticed this, product was smashed and broken,no apology for late delivery. Sent 2 detailed e mails, no response. Called 2 weeks later, got the royal...Read more
Schwans - They keep changing the route drivers.
It seems like about every 6 to 8 months I see a new driver on our route. When I finally get around to putting their number in my phone, they send a new driver. I am getting tired of it. I have a hard time remembering names as it is.
Schwans - Want ice cream
Tried to call and didn't get a answer
Schwans - Damaged products
Ordered mashed califlower not only was the box destroyed the product itself was open. I had to run to catch the truck to exchange it. I saw them check the first product and give it to me. They had to have seen it. Cause the whole box was destroyed. The choclate push ups box was ruined as was the pumpkin spice praline container. I've been a loyal customer for over 11 years.
Schwans - Non delivery
Called right at 11. Turns out the website is a lie. No one at Pullman branch on Saturday. Order was to be there by 2 yesterday. Mistakes happen but not 3 times in as many orders. I am done with this poorly ran service. Horrible!
I'm sitting here, it's now 2:53pm, my delivery was supposed to be here between 12-2. I've called customer service twice, first I was told the local depot would get ahold of me right away and let me know when it would be here, that was at 2. I never received any call, I...Read more
Trying to set up an account for my brother who does not do internet and I did successfully. But trying to get him into the rewards program I guess takes an act of god. Cannot talk to me because I am not on the account. I set up the frigging account what are you talking...Read more
They can take your order. They can charge you for a order. BUT, good luck getting your order. I was told delivery on 8/22. But, got a email the night of 8/21 that it was changed to 9/5...two weeks away?!?!?! Then I call and I'm told that was a mistake. I would be...Read more
FIRST OF ALL - 7 RESOOLVED ISSUES OUT OF 453? THIS TELLOS ME A WHOLE LOT. I PLACED AN ORDER ON AUG 15, WAS TOLD DELIVERY WOULD BE AUG 17. I WAITED AND WAITED. CALLED CUSTOMER SERVICE - TOLD SCHEDULED DELIVERY IS AUG 30. I PROTESTED, AND WAS TOLD EARLIEST WOULD BE AUG...Read more
One of my neighbors had a delivery today I walked up my driveway I'm waving to the driver to stop I was going to buy some ice cream sandwiches a case of them he literally ignored me and kept on drive and it took a right hand turn and drove away unbelievable I've never...Read more
Now you do not even have direct contact with the depot that services you. No delivery when I was counting on one about two months of bad service and I am done. Fargo is the worst...give Detroit Lakes back to Grand Forks. The phone customer service cannot even help you....Read more
I have been placing consistent orders each month with Schwans and from the beginning, it's been a hard process. Our first order was delivered late and to my neighbor. Shorty after that we placed another order which we were overcharged and our "rewards" points didn't...Read more
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