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3.3

Almost everything Schwan's sells is easy to cook and delicious. I't so nice to have around to quickly heat up when you don't feel like cooking.

Home delivery by van (mail is OK) is so frustrating. If they don't have what you ordered on the truck they simply remove it from your order. This has happened multiple times and when I call to complain they can't find the original order.

On Thanksgiving I ordered something special for my husband and didn't realize they hadn't included it in the order until it was too late. It's so frustrating makes me not want to order from them again

Reason of review: Problem with delivery.

Preferred solution: Deliver product or service ordered.

Schwans Pros: Quality of the food and the variety.

Schwans Cons: Customer service or delivery.

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Guest

i used to work for schwans as an rsr, it was very frustrating to me, as i had to go to the customer and explain to them why their order was not on the truck and why the item was not in their order. we as drivers were usually blamed by a manager for the missing item.

i dont know how many times ive had to tell a customer why they didnt recieve product, it was pretty embarrassing and i never knew what to say other than apologize, but i also had a very good prsonal relationship with everyone of my customers also, which helps, so i know how you feel. me personally, wont buy from them any more.

Guest

Schwans is getting out of the business of customer service.

Guest

As a driver, I've never not had something on my truck that was pre-ordered. I'm sorry that the level of customer service isn't what it should be from the depot that services your area.

I do occasionally have an inventory issue on my truck where I show I may have 4 of something and I only have 1 or 2, but on a pre-order I've yet to be short an item.

Your experience does not speak for all Schwans locations and again, I apologize for the lack of customer service you deserve. You should ask for the district manager over your specific depot and work with him or her for a resolution to the problem so that it doesn't happen again.

Guest
reply icon Replying to comment of Guest-1071026

wait and see if the district man is still there!

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