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2.7 Based on 112 reviews
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  • Customers like
    • Quality of the food and the variety 4
    • Veggies 3
    • Working for schwans 2
  • Customers don't like
    • Terrible customer service 8
    • Delivery practices 8
    • Management 6
  • From mobile
  • 1 day ago
  • #872357

I love everything ive tried! Order 3 times in 4 weeks. Our delivery guy, Norm is the best!

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i was very dissatisfied with schwans service, i had ordered several items using a credit card. i waited around on the delivery date yet there was no delivery. when i called the customer service person told me the delivery had been made. later that day i went outside and found the items i ordered laying in my yard, covered in ants and all melted. i will not be ordering anything from these people again. im sure the driver just threw the food in... Read more

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I sent Schwan's an email asking them for the expiration date of some pork loin chops given to me as a gift. I provided the number from the box and number from the package. At first, I called them and talked to customer service and asked the same question. The customer service rep told me I would have to call back in the morning. I did and got the same answer, call back.. This tells me the products are old or they don't know how old they are.... Read more

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The website says if you place an order online for more than $49 that they will deliver it for free. I placed an order online, for over $100 worth of food. Unfortunately, due to a website glitch, it shipped via FedEx and charged me $16.99. I called and emailed the same day to get this addressed. I was told it would be credited. Unfortunately they issued reward points instead of a credit card refund. I can't use the credit without getting... Read more

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  • From mobile
  • Jun 23
  • #870621

The customer service is just awful! Completely unwilling to work with customers regardless of the situation. Offer unhelpful solutions and are just flat rude.

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I have not ordered from Schwans, but be sure I won't. I opened their site, and did not create an account. Get their daily e-mails and have been unable to unsubscribe. Called customer service and they told me I don't have an account with them, so I am not getting e-mails from them. Of course, I am getting their daily e-mails, and when I try to unsubscribe, I get "Page Not Found". What a rip off. I would never do business with this... Read more

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Had a problem with their price lock guarantee . Price was $8 more the day of delivery. I was on the phone on hold for 27 minutes. When I finally got a person issue wasn't resolved. I talked to a manager he ended up making it my fault. I stopped being a Schwans customer. I also tried the e- mail they respond with a generic response that didn't even come close to my question. That was my fault too. I sent a copy of the e- mail to Greg to check... Read more

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I have no idea how this company stays in business if they treat everyone like they did me. I placed an online order and when it was delivered on 6/3/16the order was short my coconut shrimp. Now the delivery guy didn't tell me it was short anything, I had to figure that out and call customer service. I have made four calls and one online chat to customer service just to get my coconut shrimp delivered it is now 6/16/16 and I still don't have my... Read more

Was this review helpful? 1 1

My first order was about a month ago and was supposed to be between 11-1. I called at 1 and was told he was running a little late. Then I called at 3 then just told them I can't wait around all day for the Schwan man to bring food. I shoot off a complain email and go do my errands. Customer service pretty much told me they don't do estimates despite the website giving you one. Maybe they should just update the website with a day instead of a... Read more

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  • From mobile
  • Jun 14
  • #865514

My children are VERY upset that the toastwhiches are gone !!!!! Since they stopped selling them I haven't ordered anything from them my question is why did they stop selling them? Quick easy breakfast

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