Submit ›
or
2.8 Based on 103 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Quality of the food and the variety 4
    • Veggies 3
    • Working for schwans 2
  • Customers don't like
    • Terrible customer service 8
    • Delivery practices 8
    • Management 6

Had order and it missed both days for delivery. Must have too many customers. Don't need my business. Add comment

I live in olean, NY. I very much enjoyed the food from schwans but they always seem to discontinue my favorite items. The toastwiches being the one that upset me the most. However, the truck would show up very sporadically. Never coming on the dates they said they would, certainly not every two weeks, and eventually never coming at all. We were always home and bought food when they did show so there was no reason for them to stop coming. Love... Read more

Was this review helpful? 0 0
  • From mobile
  • Schwans
  • May 14
  • #847705

The East VP has ruined the morale in the Depots with his predatory conference calls and intimidation. The Area Managers and RSR'S alike can not stand the sight or sound of this egotistical blowhard and are all looking for new jobs. Add comment

It is so interesting to see how many complaints you get about the delivery fee. Most of these complaints are from people that buy only 1 or maybe 2 items (you can tell that by them saying the delivery was as much as the item). Just think about them driving 60 miles to bring you quality food, unique meals, and deliver it to your door for a measly $4 bucks delivery. And you are going to add a great big $6.00 sale to his total sales? A whopping 40... Read more

Was this review helpful? 0 2

I tried to place an order. Web site said delivery free after 49.95. My order over 50$ but they added 16.95 to order at checkout. Tried to call and left on hold for over half an hour. Email from them re complaint says they will get back to me in a day or two. Needless to say I am deleting the site because if anything had been wrong with order I paid for they would be worse than TimeWarner at resolution. Read more

Was this review helpful? 4 1

It is 1:00 a.m. in the morning and I am again extremely pissed off! I have texts and called you all repeadly asking you NOT to ever send me any text information regarding any sales or specials you have going on! I was told four or five times that this will not happen again yet again my phone rings and disturbs my sleep with overwhelming texts all through the night! I am going through radiation and chemo and my rest is unperturbed. Once I take my... Read more

Was this review helpful? 5 2

Schwans - Mildewed food received
1 of 2

My first order from Schwans will be my last! I tried out their products not because of convenience but because it sounded interesting. I received a box of pork egg rolls that had frozen patches of mildew in the box. I called the company the next morning and no one cared! How can you sell food and deliver a box of mildew and not be concerned? One rep actually told me he was "trying to be patient with me". What the heck? You brought a... Read more

Was this review helpful? 9 3

I SEEM TO RECALL SOMETHING MAJOR WITH SCHWANS ICE CREAM FROM YEARS BACK. ANYONE REMEMBER THIS INCIDENT. PERSONALLY I WOULD RATHER SHOP AT A GROCERY STORE THAN RISK MY HEALTH. THE RULE OF THUMB IS-BETTER SAVE...WHENEVER I FEEL LIKE IT, I WALK TO THE STORE. NO DELIVERY CHARGE OR BE CONCERN ABOUT BEING ON TIME OR WAITING AT HOME. BEFORE I PURCHASE ANYTHING, REVIEWS ARE THE FIRST ORDER OF BUSINESS I CONDUCT. READING REVIEWS SURE SAVED ME FROM... Read more

Was this review helpful? 4 3

I am extremely disappointed that my two favorite products are no longer available, raspberry lemonade and fajita chicken meat. Absolutely dissatisfied and will not be ordering anything again. Read more

Was this review helpful? 4 1

The Delivery Charge more than doubled while the price of fuel has been plummeting. Over the last 5 years Schwan's Home Service has changed the pay scale of the RSR's 4 times, each time resulting in a reduction of pay. Over the last 5 years Schwan's home service has changed the bonus structure for the Depot managers, making it more difficult to obtain and drasticly reducing the amount of the bonus. Over the last two years Schwan's Home Service... Read more

Was this review helpful? 26 1
Did not find what you were looking for?
 
×
You are reading about Schwans.
Filing a new complaint about
×