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  • Customers like
    • Quality of the food and the variety 4
    • Veggies 3
    • Swt pot fries 2
  • Customers don't like
    • Terrible customer service 8
    • Delivery practices 7
    • Management 5

I made an order online 2 days ago and selected for my order to be delivered Saturday Febuary 6th, 2016 between 1:00-300 pm. 3:15 came around and i called the store and got no answer. Thinking my order didnt process I called the 1-888 number and the lady confirmed that my order had processed and that the delivert guy was probally running behind. Giving the benifit of the doubt i waited and waited.... Read more

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With the most recent catalog from Schwans, I discovered they no longer put in how the item can be cooked (i.e., microwave, skillet, grill, etc.). For this, I have to go online. I usually order online, but I like to sit in my recliner and go through the catalog to make my choices. Now I have to go online just to find out how something is to be prepared. This wouldn't be a problem with someone who... Read more

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Refused to accommodate my delivery choice. expected for ME, to leave access, to a driver ( a new on, whom I haven't met ,yet) INSIDE my place. I have no garage or anything. Can't trust the neighbors. Can't trust that I would be back in 6 hours, Before the food gets too warm. FFF no, I would never leave a stranger access to my apt; Rep said "we have customers do it all the... Read more

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  • From mobile
  • Schwans
  • Feb 02
  • #782645

Our old deliverer always came back later on a route because no on was home ealry enough and now the new one leaves a note and says when we call wait 2 more weeks. Every time. Add comment

I was out sick for a few days. i come back to find out your company discharged our driver. His license expired and he didn't realize this. Anthony Connor represented SCHWANS in the best light there was. I feel he wasn't treated fairly. Anthony went above and beyond with his job. I don't know the reason for you letting him go. I love your products but don't know if I will be buying from your... Read more

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  • From mobile
  • Schwans
  • Jan 25
  • #777454

Work at schwans and its a joke equipment is broke continually. They micromanage. Force rsrs to basically force customers to buy even if they say no..looking for a real job not a cultic job like this one Add comment

I kinda live in rural area and never had any trouble with delivery or ordering on line and my driver is great. I leave garage door open that day and he puts food in freeze. Have long drive so he usually walks down delivery in any weather. Not really any complaints on food, if something isn't to our taste,we just don't order that item again. They got a lot of good quick meals to fix,which helps a... Read more

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After 22 years of service and basically becoming a Great friend our Schwan Man was FIRED over someone writing a Hot Check. Yes we don't all buy hundreds of dollars each week, but if everyone on the route buys just a few things it means for a Great Day of sales. With the delivery fee going up and prices Yes we all could of went to Walmart and bought the same thing, but having a delivery Man that... Read more

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  • From mobile
  • Schwans
  • Jan 20
  • #774271

Very disappointed with the new charges being put on the customer. Wont pay the $4 delivery charge if you dont preorder. There is nothing on sale that i normally order as well. I am not sure where you get the items that are on sale especially for me. Your quality of a lot of your products are not worth the prices you charge. Debating on buying products elsewhere Add comment

Well I for one am complaining about $4. If a company comes to my house soliciting my business then wants to charge me, you bet I am going to complain. Plus what about the fuel surcharge that Schwans added several years ago? As gas went down they just changed the name of the fee. I still have the letter from Schwans stating that there is a fuel surcharge that will be removed when fuel prices go... Read more

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